At Zotaren LLC, we are committed to providing a reliable and convenient shopping experience for customers across the United States. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Shipping Area
Zotaren LLC currently ships products to addresses within the United States.
We do not currently offer international shipping.
2. Order Processing
Orders are generally processed within 2–4 business days after payment has been successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays.
During periods of high order volume, promotions, or unexpected operational delays, processing may take additional time. If a significant delay occurs, we will make reasonable efforts to notify the customer.
3. Shipping Time
After an order has been processed and shipped, standard delivery generally takes approximately 3–7 business days, depending on the destination and carrier.
Estimated delivery times are provided for reference only and are not guaranteed delivery dates.
4. Shipping Carriers
Orders may be shipped through commonly used carriers, including:
- USPS
- UPS
- FedEx
- Other reliable domestic shipping services when appropriate
The shipping carrier may vary depending on the product, destination, package size, and delivery requirements.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the purchase.
Any available free-shipping promotions will be subject to the terms displayed on the website at the time of purchase.
6. Tracking Information
When tracking information is available, customers may receive a shipping confirmation containing the applicable tracking number.
Customers can use the tracking information provided by the carrier to monitor the progress of their shipment.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
7. Delivery Delays
Zotaren LLC is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier interruptions
- Transportation delays
- Incorrect or incomplete shipping information
- Holidays and peak shipping periods
- Other unforeseen circumstances
If a package is delayed, customers are encouraged to check the carrier’s tracking information or contact us for assistance.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order has not yet shipped and the customer discovers an error in the shipping address, please contact us as soon as possible at:
Email: support@zotaren.shop
We will make reasonable efforts to assist with address corrections before shipment. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.
9. Lost or Damaged Packages
If a package appears to be lost or arrives damaged, please contact us at support@zotaren.shop with your order information and relevant details.
For damaged packages, customers may be asked to provide photographs of the product and packaging to help us evaluate the issue.
We will work with the customer and, when appropriate, the shipping carrier to resolve the situation.
10. Contact Information
Zotaren LLC
729 Penn St, New Bethlehem, PA 16242
Email: support@zotaren.shop
Phone: 3416672376
For general inquiries, customers may also contact: