At Zotaren LLC, we want our customers to be satisfied with their purchases. If you are not satisfied with an eligible purchase, you may request a return in accordance with the conditions outlined below.
1. Return Window
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging and accessories when applicable.
2. Items That May Not Be Eligible for Return
A return may not be accepted if the product:
- Has been used beyond reasonable inspection
- Is damaged due to misuse or improper handling
- Is missing essential parts or accessories
- Has been altered or modified
- Shows damage that affects its resale condition
- Is returned after the applicable return period
Certain products may also be subject to additional return restrictions where applicable.
3. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.
Please provide:
- Order information
- Description of the problem
- Photos of the product
- Photos of the packaging when relevant
For products confirmed to be defective, damaged during delivery, or incorrectly sent due to our error, Zotaren LLC may provide a replacement, refund, or other appropriate resolution.
When the issue is confirmed to be our responsibility, we will cover reasonable return shipping costs.
4. Returns for Other Reasons
If a customer requests a return for reasons unrelated to product defects or our error, the customer may be responsible for the return shipping costs.
The original shipping charge, if any, may not be refundable unless required by applicable law or the return is due to an error on our part.
5. How to Request a Return
Before sending an item back, please contact us to request return authorization.
Email: support@zotaren.shop
Please include your order number, the reason for the return, and any relevant photographs or supporting information.
Do not send a return package to the company address unless our customer service team specifically instructs you to do so.
6. Refund Processing
After the returned product is received and inspected, we will determine whether the return meets the applicable requirements.
Approved refunds will generally be issued to the original payment method within 3–5 business days after the returned item has been received and approved.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
7. Exchanges
If an eligible product is defective, damaged, or incorrectly shipped, customers may contact us regarding a replacement.
Replacement availability may depend on current inventory.
8. Refused or Undeliverable Packages
If a package is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or otherwise caused the package to become undeliverable, additional shipping charges may apply.
Customers should contact us after receiving notification of an undeliverable shipment so that we can determine the appropriate resolution.
9. Contact Information
Zotaren LLC
729 Penn St, New Bethlehem, PA 16242
Email: support@zotaren.shop
Phone: 3416672376
General inquiries may also be sent to: